Neverfail Leadership

Brian Hierholzer
Chairman, Chief Executive Officer

Recognized internationally by his peers in the IT and cloud computing communities as an innovator, Brian has the foresight to create and execute on industry leading trends and business models. Prior to starting Neverfail, he founded two leading edge telecom companies. He is featured in numerous trade publications and media interviews for his guidance and insight into the future of both the cloud and IT industries. Additionally, Brian is listed as one of the top cloud influencers in the world.


Kevin McCarthy

Chief Technology Officer

Kevin McCarthy brings a deep understanding of SaaS, virtualization, and enterprise software to Neverfail. He joined us when Neverfail acquired Vertiscale Workspace-as-a-Service software, where he was VP of Engineering. Prior to that, he was CTO for ThinkTank (GroupSystems), a collective intelligence software platform used by government agencies and large corporations. He has also served as President of IntraMeta, which offers a hosted operations support system (OSS) used by telecoms companies, ISPs, and service centers and as Senior Architect for ChipData, which provides design-chain management software for the semiconductor industry.

Michele Cadd

Chief Accounting Officer

Michele has a wealth of experience in Finance and HR including company secretarial, planning, compliance and legal. She is a Fellow of the Association of Chartered Certified Accountants. Michele started her finance career with British Airways and successfully helped launch a new chain of Travel shops. After this she moved to an events company heading up the Finance and IT function. She enjoyed her time there so much she took over the running of one of the annual events and turned it into a popular two day family show. From here Michele started on her journey in the Technology industry, working in the high availability hardware and software solutions business. She was involved in two successful acquisitions and then the sale of the business which lead her to Neverfail.

Keith Starsmeare

VP of Engineering

Keith Starsmeare graduated from Edinburgh University with a degree in Computer Science, worked in Software Localisation and then as a Software Engineer for a company producing C/C++ compilers. Keith joined Neverfail in 2002 to develop Neverfail Engine, the market leading HA product, and has progressed from developer to VP of Engineering.

Eric Vaughn


Eric has spent the last 17 years creating, implementing, and executing process in successful, high growth sales and marketing organizations. Returning to Neverfail in 2012 as VP of Global Sales & Marketing, Eric leads the team out to 5 quarters of quarter on quarter and year on year growth, while decreasing the cost of sales significantly.

Joey Terrazas

VP of Marketing

Joey is a seasoned sales executive and entreprenuer who spent the past 9 years in financial services and technology. Prior to Neverfail, Joey was Senior Sales & Marketing Executive for EPS Financial, a division of MetaBank, a leading payments and refund settlement solutions provider. Joey brings a wealth of experience in market development, product/solution messaging, and strategic partner alignment.


Our Subject Matter Experts Are Continually Driving Innovation in Neverfail Technology