Neverfail Leadership


Brian Hierholzer

Chairman, Chief Executive Officer

Recognized internationally by his peers in the IT and cloud computing communities as an innovator, Brian has the foresight to create and execute on industry leading trends and business models. Prior to starting Neverfail, he founded two leading edge telecom companies. He is featured in numerous trade publications and media interviews for his guidance and insight into the future of both the cloud and IT industries. Additionally, Brian is listed as one of the top cloud influencers in the world.

Kevin McCarthy

Chief Technology Officer

Kevin McCarthy brings a deep understanding of SaaS, virtualization, and enterprise software to Neverfail. He joined us when Neverfail acquired Vertiscale Workspace-as-a-Service software, where he was VP of Engineering. Prior to that, he was CTO for ThinkTank (GroupSystems), a collective intelligence software platform used by government agencies and large corporations. He has also served as President of IntraMeta, which offers a hosted operations support system (OSS) used by telecoms companies, ISPs, and service centers and as Senior Architect for ChipData, which provides design-chain management software for the semiconductor industry.

Michele Cadd

Chief Accounting Officer

Michele has a wealth of experience in Finance and HR including company secretarial, planning, compliance and legal. She is a Fellow of the Association of Chartered Certified Accountants. Michele started her finance career with British Airways and successfully helped launch a new chain of Travel shops. After this she moved to an events company heading up the Finance and IT function. She enjoyed her time there so much she took over the running of one of the annual events and turned it into a popular two day family show. From here Michele started on her journey in the Technology industry, working in the high availability hardware and software solutions business. She was involved in two successful acquisitions and then the sale of the business which lead her to Neverfail.

Eric Vaughn


Eric has spent the last 17 years creating, implementing, and executing process in successful, high growth sales and marketing organizations. Returning to Neverfail in 2012 as VP of Global Sales & Marketing, Eric leads the team out to 5 quarters of quarter on quarter and year on year growth, while decreasing the cost of sales significantly.

Jason White

Chief Strategy Officer

Jason brings a wealth of strategic and executive level success from his 19-years with Planview, the global leader in Enterprise Work and Resource Management. At Planview, Jason held many leadership and executive level positions with the most recent having served as Senior Vice President of Global Solution Consulting. In that role, Jason led the team responsible for painting the vision for how Planview solutions deliver enterprise-wide value for the most complex organizations in the world.

Olivier Pignault

Vice President of Product Management

Olivier brings more than 20 years of customer-focused product management and IT innovation expertise to Neverfail. He also holds multiple patents and has become an expert on “whole product collaboration”. Prior to Neverfail, Pignault served as Director of Product Portfolio Management for Axway, a Gartner 2019 Magic Quadrant leader in life-cycle API management.

Joey Terrazas

VP of Marketing

Joey is a seasoned sales executive and entreprenuer who spent the past 9 years in financial services and technology. Prior to Neverfail, Joey was Senior Sales & Marketing Executive for EPS Financial, a division of MetaBank, a leading payments and refund settlement solutions provider. Joey brings a wealth of experience in market development, product/solution messaging, and strategic partner alignment.


Our Subject Matter Experts Are Continually Driving Innovation in Neverfail Technology