IT System Administrator

Remote: Yes
Seniority Level: Mid-Senior level
Employment Type: Full-time
Locations: San Jose, Costa Rica
Department: Information Technology

We are looking for IT System Admin to provide enterprise level software support for our customers.

Systems administration for various business tools and subscriptions including Aircall.io VoIP, Office365, Confluence, & JIRA
VMware ESXi and Azure Cloud VM deployments and management
Local network configurations on NSX Edges
Zoho CRM administration and workflow automation to support sales and product operations
Write end user documentation (KBs) for internal operations and IT services
Create SQL queries for operations reporting and invoicing services
Create, manage, and follow up on JIRA tickets to execute tactical objectives
Occasional internal user Windows and Mac remote support
Coordinates testing with other groups and documents outcomes

2+ years of Microsoft AD administration
2+ years of End user desktop administration and troubleshooting
2+ years of VMware Center management
2+ years of Azure Cloud management
Strong English written communication and documentation capabilities
Demonstrable experience managing medium-size IT projects
Motivated to learn and grow – self starter and willing to take on new challenges
Flexible - able to handle requirements that change occasionally
Detail-oriented, excellent analytical, organizational and follow-up skills