IT System Administrator

Remote: Yes
Seniority Level: Mid-Senior level
Employment Type: Full-time
Locations: San Jose, Costa Rica
Department: Information Technology

What We Are Looking For

We are looking for IT System Admin to provide enterprise level software support for our customers.

Job Description

  • Systems administration for various business tools and subscriptions including VoIP, Office365, Confluence, & JIRA
  • VMware ESXi and Azure Cloud VM deployments and management
  • Local network configurations on NSX Edges
  • Zoho CRM administration and workflow automation to support sales and product operations
  • Write end user documentation (KBs) for internal operations and IT services
  • Create SQL queries for operations reporting and invoicing services
  • Create, manage, and follow up on JIRA tickets to execute tactical objectives
  • Occasional internal user Windows and Mac remote support
  • Coordinates testing with other groups and documents outcomes

Minimum Requirements

  • 2+ years of Microsoft AD administration
  • 2+ years of End user desktop administration and troubleshooting
  • 2+ years of VMware Center management
  • 2+ years of Azure Cloud management
  • Strong English written communication and documentation capabilities
  • Demonstrable experience managing medium-size IT projects
  • Motivated to learn and grow – self starter and willing to take on new challenges
  • Flexible - able to handle requirements that change occasionally
  • Detail-oriented, excellent analytical, organizational and follow-up skills

Preferred Skills

  • VCP certification (VMware)
  • Microsoft Azure Administrator certification
  • Exchange account management
  • RESTful API consumption in scripts or other demonstrable platforms
  • Dashboard creation using Zoho Analytics and/or MS Power BI
  • Network configuration and troubleshooting
  • CompTIA Security+ certification