Fiber Cut Caused by Third-Party Construction Causes Widespread Service Disruption
AUSTIN, TX — November 24, 2015 — Artisan Infrastructure, the leading innovator of cloud infrastructure, cloud management and business continuity solutions, today announced that the company’s cloud infrastructure recognized the Level 3 Communications’ fiber cut outage, and brief outages by other ISP backbone providers that leverage Level 3’s fiber backbone. Despite three backbone carriers going down that serve the Artisan cloud services, the company and its service provider customers were minimally affected. Artisan Infrastructure attributes its resilience to the company’s over engineered network, which leverages multiple peering and redundant carrier backbone feeds to support its internet connectivity pool.
According to Brian Hierholzer, CEO of Artisan Infrastructure, “While the situation in Dallas negatively affected thousands of customers upstream of the fiber cut, it did not have an impact on our customers. Although we lost three of our five internet backbone sources, the flexibility of our network allowed service provider customers to maintain services by growing traffic to two other internet providers. Situations such as this were considered in the initial design of our operation to ensure an exceptionally high level of uptime.”
“Events like the Level 3 Fiber Cut are always something you fear, and having a provider with the flexibility to proactively adapt internet backbone resources on the fly and resolve the issues made our decision to go with Artisan the correct one,” said Sean Hanna, director of technology, Waident Technology. “If we didn’t have Artisan Infrastructure as our cloud infrastructure provider this outage could have impacted us for days.”
Artisan Infrastructure Cornerstone™ Secure Cloud is over engineered for redundancy, leveraging multiple Tier 1 internet backbones to provide a fully redundant system running at 100% uptime. Other available features include load balancing, fault tolerance, and full site replication with instant failover in ‘disaster’ situations. The company provides the latest, most powerful cloud technology available so that technology solution providers can avoid spending capital reserves on costly infrastructure. Artisan Infrastructure eliminates the need for solution providers to overrun budgets with full-time, cloud experts by providing on-demand support as required.
 Level 3 Communications Twitter, We are experiencing a fiber cut caused by 3rd-party construction in the Dallas TX area, https://twitter.com/level3
About Neverfail (formerly Artisan Infrastructure)
Neverfail delivers continuously available clouds through a single pane-of-glass SaaS platform. This platform is the industry’s first secure, comprehensive, multi-tenant, multi-cloud management solution for BC/DR solutions, solution catalogs, cloud service billing, service orchestration, monitoring, cloud workspaces and unified communications. Neverfail serves a global partnership of managed service providers, systems integrators, telecommunication providers, data center operators, independent software vendors, governments, healthcare institutions and enterprises exclusively through the channel. Neverfail provides solutions across the globe and operates data centers in the United States and Europe. Neverfail is headquartered in Austin, Texas with offices in Melville, Chicago, Denver, Kansas City, Portland, Edinburgh, Scotland and Cluj, Romania. For more information on Neverfail solutions, contact the company at 512-600-4300 or visit their website at www.neverfail.staging.wpengine.com. You can follow Neverfail on Twitter at twitter.com/neverfail.